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FAQ

Where do you ship to?

We ship to the entire United States and it's territories. 

How long does it take to receive my order?

Most orders leave the warehouse within 1-3 business days and arrive in 3-5 days. You'll receive a confirmation email receipt after placing your order, and then a shipping confirmation email with tracking number once your order leaves the warehouse.

    What is your return policy?

    No hassles. We accept returns of products shipped from Friendo in new condition within 30 days of purchase, no questions asked. Unfortunately we do not accept returns of used products.

    Please note: We also serve customers through 3rd-party websites such as Bonanza, and these orders have different return policies. Also, product orders from our affiliate sites are governed by those companies' respective terms displayed on the payment page if applicable.

    I ordered 2+ items, but only received one... where's my order?

    Since we source some products from different suppliers, we have a large assortment of products and some are not stocked in house. So when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once. They are on the way. Contact us to track them down if needed.

    Important Notes:

    -All estimated/typical delivery times are derived from real world data collected from past orders. They are approximate times for reference only.

    -Shipping times will be affected during public holidays, and manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.

    Have a question we didn't answer?

    We'd love to hear from you. Feel free to Contact Us anytime.